The Leap Emailing FAQ

Q: Can I see Email Delivered, Opened, and Clicked metrics?

• A: Yes, once your email has been sent, these metrics will be tracked from within the Emails area of your account, within each email.
  
  To view: Click to open the sent email of your choosing, either Flow or Broadcast, and the Delivered, Opened, and Clicked metrics will be available at the top of the Email formatting section.
  
  

Q: How can I tell if my Contacts are receiving my emails?

• A: Checking the logged Delivered, Clicked and Opened metrics within an email is a good first step, as is noted in the instructions above.
  
  You may also wish to refer to the Contacts area of your account, and see if your Contact's Subscribed Status is currently showing as Subscribed or Unsubscribed. 
  
  All users that sign up for a free product or a paid product, will receive the default "here is your link/ product" email from The Leap, which then they can click "Access Now" to retrieve your product. This essentially gives them their product, and "subscribes" them to your content moving forward.
  
  If they do not click "Access Now", or "Confirm" within the email they receive, their status will remain "Pending" in your contacts, and they will remain unsubscribed.
  
  Check out this article for full details regarding Subscription Status: Sending Email Content within The Leap and Double-Opt in Subscriptions

Q: My Contact / User is saying they aren't receiving my emails. What can I do?

• A: For full troubleshooting steps, refer to this article: My Contact Isn't Receiving My Emails
  
  

Q: How can I send a single Contact a one-off Email from within The Leap?

• A: Currently the ability to send a single email to a single Contact from within The Leap is not available. 
  
  As a workaround, you may wish to contact your user from a personal or business email address outside of The Leap platform.

Q: What is the sent-from Email Address of Leap Emails?

• A: Leap Emails will be sent to your Contacts from: [e-mail]

Q: Can my Contacts reply to Emails from [e-mail]?

• A: No, [e-mail] is a no-reply email address, which means replies are not possible.
  
  

Q: Can I set up a custom Sent-from / Reply-to Email address for Emails sent from The Leap?

• A: Currently the ability to set a custom Sent-from or Reply-to Email address for Emails sent from within the Leap is not available. All emails will be sent to your contacts from [e-mail] - and this is a no-reply email address. 
  
  As a workaround, we suggest to introduce an alternative reply-to email address to your customers as a point of contact for questions or issues. You may include this point of contact information within a Flow Email.

Q: Can I resend an Email to a customer from within The Leap?

• A: No, resending an Email to a Contact is not available within Leap Emails.

If you do have further questions related to Leap Emails, please reach out to our friendly Support team for assistance! Email: [e-mail]